Outsourcing student transportation can be successful when the relationship between the school district and contractor is given sufficient attention and understanding.

The shortage of qualified school bus drivers has strained contractual relationships, and has forced school administrators to spend more time actively involved in the transportation system. In addition, consolidation in the student transportation industry has fueled the perception that school districts have fewer contracting options.

The terms and conditions of a contract determine the level, style and quality of service. Transportation contracts should be based on thorough specifications, detailing expectations and needs.
When a school district becomes frustrated by the level of service, often the contractor is simply providing the services spelled out contractually. If necessary, contract terms can be modified through negotiation or rebidding. Any changes must be documented as an addendum to the agreement and consistently enforced.